1. General Provisions
1.1. This Policy regulates the procedure for refunds for services purchased on the official website of Iron Cluster.
1.2. By placing an order and making a payment, the Client agrees to this Policy.
2. Refund Conditions
2.1. Refunds are available in the following cases:
if the service has not yet been provided;
if the order was canceled by the Client no later than 14 calendar days/hours before the start of the service;
if the service cannot be provided due to the Provider’s fault.
2.2. Refunds are not applicable if:
the service has been fully or partially provided;
the Client failed to use the service within the agreed period without prior notice;
the cancellation was made in violation of the set deadlines.
3. Refund Procedure
3.1. To request a refund, the Client must contact the Support Service using the contacts provided on the website.
3.2. The request must include:
order number;
reason for the refund;
supporting documents (if any).
3.3. The application will be reviewed within 14 business days.
4. Financial Terms
4.1. Refunds will be issued using the same payment method that was used for the purchase, unless otherwise agreed.
4.2. Refunds are processed within 14 calendar days from the date of the refund decision.
4.3. Any bank fees or payment processing charges are borne by the Client (unless otherwise required by law).
5. Final Provisions
5.1. Iron Cluster reserves the right to amend this Policy. The updated version will be published on the website.
5.2. All matters not regulated by this Policy are subject to the applicable laws of Ukraine.
Contact Information
Lviv Region, Lviv
Sole Proprietor Volodymyr Cherniuk Ihorovych
Tax ID: 3745208877
161B Trakt Hlynyanskyi St., 79067
volodymyr16ch07@gmail.com
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